More Stuff About Social Marketing

The Lifetime Value of a Dental Patient

There are two things every dentist needs to know:

  • How much does it cost you to get one new patient
  • On average, what’s that patient worth over the relationship you have with him/her?


  • The internet revolutionizes both sides of the equation.

    Facebook, Twitter, LinkedIn, and other social media sites are marvels of the modern advertising world, because the cost to be seen by a large local crowd is virtually zero. When you can nurture a prospect into a patient for nothing, it doesn’t take much to give you a killer ROI, right?

    On the other hand, legions of unsophisticated marketers are getting both sides of the equation wrong.

    They invest a lot in hoopla, spin and hype to get strangers to notice them (once), and then, once they borrow a little attention, they put everything into a one shot transaction, which few people engage in, and those that do create little value, because the permission asset is then discarded.

    Dates, not singles bars. Subscriptions, not vegomatics.

    Posted in Local Search, Mobile Search, Paid Search (SEM), Search Engine Optimization, Social Marketing, Web Marketing | Leave a comment

    Facebook, Twitter & Mobile…. VIDEO for Dentists

    Videos now go hand in hand with good search engine optimization practices. Not only do they provide the informative content people want to see “live,” but they can also be used to help your website rank higher in the search results, thereby getting you more patients. The research group Forrester found that videos were 53 times (5300%) more likely to receive first page organic rankings than were traditional static text-only web pages.

    Did you know that 48 hours of video are uploaded every minute to YouTube, resulting in nearly 8 years of content uploaded every day? It’s true… The fast-movers and early adopters (as they prove time and time again online) will take the Lion’s Share of the new patients, while the rest watch the “video train” rush by, wondering when their turn is.

    OK – I’ve Got Video… Now What?

    Leveraging your video properly includes so much more than just putting it on your website! Integrating your video into your social and mobile marketing strategies is paramount to your success.

    Here’s what YouTube says about how their video gets spread around:

    Social Video
    --  17,000,000 people have connected their YouTube account to at least one social network (Facebook, Twitter, etc)
    --  100,000,000 people take a social action on YouTube (likes, shares, comments, etc) weekly
    Mobile Video
    --  YouTube Mobile gets over 400,000,000 views a day (13% of their total views)
    Facebook Video
    --  150 years of YouTube video are watched daily on Facebook
    Twitter Video
    --  Every minute more than 500 tweets contain YouTube links

     

    Want to know more?
    Order my latest book for just $1, then contact our awesome sales guys.
    Posted in Local Search, Mobile Search, Search Engine Optimization, Social Marketing, Video on the Web, Video Productions, Web Marketing | Tagged , , | Leave a comment

    What Do You Think of Facebook’s “Timeline”?

    What do you think about Facebook’s radical profile redesign “Timeline”?

    Please leave your thoughts below!!

    Posted in Social Marketing | Leave a comment

    Social Media Marketing: What Really Matters

    What Do Patients REALLY “Click” On Facebook, Google+, LinkedIn & Twitter?

    Many dental marketing firms out there make social media marketing seem like “rocket science,” and are leading their dentist clients to invest their marketing dollars in the hype of Social Media, leaving them [the "dental marketers"] as the only one with cash in their pocket when the music stops…

    And Here’s Why:

    Facebook is revolutionary, but in order to “Friend” someone, you have to know them first. Even on your Facebook Business Page, for them to “Like” you, they have to know you. Would you “Friend” or “Like” a complete stranger? Of course you wouldn’t.

    Facebook is a FOLLOW-UP Medium… a way to keep in touch with patients and prospects that you already know.

    So Where Should You Focus Your Time?

    EyeTrackShop just completed an eye tracking study of people browsing various social sites. Why does this matter? Because it definitively shows you exactly where your prospective patients are looking. And where people are looking is where you want to be…

    Here’s What Really Matters to Dentists in the Social Media Arena

    1. Profile pictures matter, and attracted the most attention on Facebook.

    You can see clearly (right image) the main focus of where your patients are looking is on your profile picture and your most recent status update. Notice the LAST advertising position gets more eye-views than the top position. In the left image, take notice of the path their eyes follow.

    (Click images to enlarge)


    2. Job title garnered more attention than profile photo on LinkedIn.

    In fact, it got more attention than anything else on the page.

    (Click images to enlarge)


    3. Who you know does matter.

    People always look at those little thumbnails of friends that appear on many social profiles. You can see this in the data from the Facebook, Twitter, & Google+ profiles.

    (Click images to enlarge)


    4. Content is still king.

    The further your posts are down the page, the (exponentially) fewer number of people look at it.

    (Click images to enlarge)



    How to Stay In Front of Your Patients Until They Are Ready to Buy

    Want to Learn More About
    How to Leverage Social Media Marketing
    To Find More Qualified New Patients?

    Get my latest book for just ONE DOLLAR



    Big thanks goes to our friends at EyeTrackShop for putting this eye-tracking study together.

    Posted in Drip Marketing, Mobile Search, Social Marketing, Web Marketing | Tagged , , | Leave a comment

    How To Get More Dental Patient Reviews on Google

    Years ago, online reviews weren’t needed. But these days, Google (among other companies) is putting a ton of weight behind them.

    Practically any search you do for a local business, you’ll find that the higher ranking businesses always have lots of positive reviews.

    So How Do You Get Reviews?

    You could simply ask for them, but chances are, your patient has a very busy life, kids, job, spouse, etc.. and leaving that online review for the stellar work you did is at the bottom of their priority list.

    Here’s our strategy for getting reviews:

    1) Before the patient ever leaves your office, get a testimonial!

    There are ways to let your patient post a review on Google from your office, without being penalized by Google for posting reviews from your office. This is the best method to get reviews, because you can review it before your patient clicks “submit.” [We share this strategy with our Elite clients]

    2) If you miss this first opportunity, make sure you follow-up with them by phone and email!

    Here’s a quick tip to make posting reviews easy for your patients: Buy a domain name and redirect it to your review page. That way, when you tell a patient how to leave you a review, you can simply say “Go To www.ReviewDrRon.com to leave us a review.” It’s much easier to remember and write down.

     
    If you’d like to see the email we give to our dentist clients to get reviews from their patients, shoot me an email (colin [at] smartboxweb.com) and I’ll send it to you.

    Posted in Local Search, Social Marketing, Web Marketing | Tagged , , , , | Leave a comment

    Legions of “Dental Marketers” Are Getting It All Wrong

    Many dental marketing companies are leading their dentist clients to invest their marketing dollars in the hype of Facebook and the glory of Pay-Per-Click (PPC) advertising, making the cost of a connection very high and leaving them [the "dental marketers"] as the only one with cash in their pocket when the music stops…

    There are ways to reach the prospects YOU want that need treatment in the niches that YOU provide.

    Hint: It’s not Facebook or PPC… and here’s why:

    Facebook is revolutionary, but in order to “Friend” someone, you have to know them first. Even on your Facebook Business Page, for them to “Like” you, they have to know you. Would you “Friend” or “Like” a complete stranger? Of course you wouldn’t. That’s why Facebook is a FOLLOW-UP medium, a way to keep in touch with patients and prospects that you already know.

    Let’s talk about AdWords (Google’s PPC program). AdWords allows you to get your dental practice to the top of the search results by just bidding more than your competitor.

    Sounds great, right?

    The problem here is two fold:

    1) By bidding more, your cost of acquiring a new patient just went through the roof by paying $5, $10, $20 or more just for a single click into your website (do not make the mistake of confusing a “click” with actually getting a “prospect”!!).

    With the average “conversion rate” from clicks to prospects being only 3% to 8% (which was great a few years ago when you only paid $0.50 for a click… read #2 to see why), you could be easily paying (and not realizing) $300-$800 PER PROSPECT just to generate leads.

    2) PPC was, for years, one of the best kept secrets for lead generation. 5 years.. even 1 to 2 years ago the number of dentists advertising in Google AdWords was, in many local markets, a fraction of what it is now. Since AdWords is a bidding war, more bidders = higher bids = diluted results because more people want “a piece of the pie.”

    There are ways to attract qualified patients in the niches that you want to specialize in.

    Do you want to know more about successful web marketing? Contact us, we’re here to help.

    Posted in Local Search, Mobile Search, Offline Marketing, Paid Search (SEM), Search Engine Optimization, Social Marketing, Video on the Web, Video Productions, Web Marketing, Web Site Design | Leave a comment

    Do You Want Impressions & Clicks or Dollars In Your Pocket?

    Some dental marketing firms will tell you about “exposure” and “branding.” Others will talk about “hits” and “clicks.” Still some might even show you “impression” charts and complicated measurements of readership.

    Are you marketing for “branding, impressions and exposure,” or are you marketing to bring in the new patients with money to spend?

    The downside to all of these is neither tells you EXACTLY how many dollars came back into your pocket.

    Last Friday I had several monthly strategy calls with our dentist clients. We embrace phone call tracking with every piece of marketing we do, so naturally they are a hot topic for conversation during these monthly calls.

    Here are the results from two practices we’ve been working with for about 4 months. Think about it.. …
     

    Practice 1 – July 1-Sept 31, 2011
    189 Phone Calls from Website Only
    143 Calls from Newspaper Print Ads
    Practice 2 – July 22-Sept 31, 2011
    140 Phone Calls from Website Only
      
      
    Click to enlarge this image

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    Interested in getting a landslide of new patients into your dental practice? Send me an email at colin@smartbo

    
    Posted in Company Announcements, Drip Marketing, Local Search, Mobile Search, Offline Marketing, Paid Search (SEM), Phone Tracking, Search Engine Optimization, Social Marketing, Video on the Web, Video Productions, Web Marketing, Web Site Design | Leave a comment

    Why Aren’t More Dentists Using Video on Facebook?

    Facebook has more than 700 million users, so it’s a sure bet that everyone reading this has also watched videos on Facebook.

    Though a lot of people will put up clips of their own, a lot more of them are “sharing” videos with their friends and colleagues. Just think what that actually means in terms of “spreading the word.”

    That little video your friend shared may have perked your interest, or it may have just passed right out of your thoughts. You may even have thought of a friend that would be interested, and so you shared it with them.

    Let’s say that 500 of your friends saw a video you posted, and only THREE percent of them “acted” on it. That means that 15 people may have called your office or responded to the video offer, just from posting a video on Facebook. Let’s not forget about the hundreds of more friends that your friends have that they could share it with…

    Building Your Following

    Imagine creating a Facebook business page, acquiring all kinds of fans, and then posting a professionally made video that is speaking directly to your target audience.

    The people who have “Liked” you will have a sincere interest in your video — otherwise they wouldn’t have “Liked” you in the first place!

    The Numbers Can’t Lie

    Facebook is not oblivious to its massive audience, and offers people many ways of sharing videos and content. They also help businesses use video advertisements too.

    Just stop to consider all of the demographic data you provided when you created your Facebook account… you gave your age, location, told a bit about your job or interests, etc. You also reveal a lot more about yourself through the things that you “Like” and post on your wall. This has allowed Facebook to create an impressively targeted advertising opportunity.

    Dentists marketing for (example) dental implants can focus in on the age group, location, and general status of potential patients they want to target. The dentist could create an unique and compelling video and then use Facebook to send that video only to those within their target demographic.

    Quality DOES Count

    We talk with doctors from time to time that say they “have tried video and got no results.” Well, if your idea of “doing video” is using the “flipcam” you got for your birthday, then you’re probably not going to get the results you’re looking for.

    Jump into their shoes for a second: Would you go spend thousands of dollars with a doctor that advertises his practice through videos that are worse than a 70′s horror flick?

    Lights, Camera, Action

    Ever heard this expression? There’s a reason that “lights” comes before “camera.” If you want to attract high-quality patients, you need to produce high-quality videos.

    Your videos must have great lighting, great sound, great video, and most of all great content. This involves A LOT more than pulling out your “flipcam” to film your patient in the dental chair or against a wall…

    Take a minute and check-out some of our recent successful marketing videos we’ve produced for our dentist clients.

    Give our awesome sales team a call today @ 888.741.1413 to find out how we can produce high-quality videos for your practice – without ever stepping into your office!

    Posted in Social Marketing, Video on the Web, Video Productions, Web Marketing | Leave a comment

    Leveraging Videos to Maximize Your Facebook Impact

    Do you have a Facebook page? Most people who have a Facebook “profile” will erroneously answer yes to that question. However your “profile” is not the same as a “page.” According to the world-famous website itself, a “Facebook page is a customizable presence for an organization, product, or public personality to join the conversation with Facebook users”.

    This means that you, as a Facebook user, can create a page for your dental practice, and use it to establish a measurable presence on Facebook. With each “post” you make to your page, you will appear on the News Feeds of all your fans. They can then share, comment, “Like” and generally spread the word about your page.

    This is the modern method of “word of mouth,” which all marketers and advertisers know is the most effective way to generate business. It is also a way to take advantage of your Facebook Page’s many features too! These include “Discussions”, “Photos”, and the topic of this brief discussion – “Videos.”

    Modern Tools Make Things Better

    Let’s say that you are a dentist who has just been certified in, for example, implant dentistry. You have a Facebook Page and you want to use it to let your fans know that they can now visit your office to discuss these 21st century dental options with you. You make a “Status Update” to your “Wall” letting everyone know about your implant training!

    Now, let’s go one step further: Why not create a “commercial” video for your marketing efforts, and use it for promoting your implant training? You could make an introductory video about implant dentistry and include a promotional offer on your Facebook page that “is only available to those that have “Liked” us.

    Why Would You Want To Do This?

    First, your Facebook page will act just like a standard “landing page” that so many dentists use for marketing their services. Second, by asking your prospect to “Like” you before the get the special offer or coupon, you are building your following! The more people that “Like” your page, the more people you can market to down the road because they are subscribed and see all your updates!

    The Benefits of Fans and Friends

    Whenever they add you to their network of Facebook friends by clicking the “Like” button, it will create the opportunity for you to “speak” with hundreds (or thousands) of potential patients.

    The primary factor behind the use of the videos is because videos CONVERT. You can create landing pages all day long with text and images, but these days people expect video on your site. A website or Facebook page without video simply blends in with the dozens of other dental practices in your area that lack video as well, sending your prospects looking elsewhere for a dentist that stands out from the pack.

    Reach the Target

    By using videos on Facebook, you have a chance to communicate with your target audience efficiently and on a regular basis. Because people expect and respond faster to “modern” forms of communication, such as streaming videos, it is an important marketing tool that you need to embrace with your dental practice. Adding Facebook videos to your SEO and overall marketing efforts is a great strategy to be the most competitive practice in your local area.

    We should also make a final point about videos, and that is that they can often serve to give a major search engine advantage because Google will often show videos available about a search, and these appear ahead of standard website links right at the top of the 1st page! If you tag and optimize your videos wisely, you can appear well ahead of the competition, even if your website is not as optimized as theirs!

    Posted in Social Marketing, Video on the Web, Video Productions | Leave a comment

    Using “Second Chance Tweets” To Increase Your Page Views by an Extra 50%

    If you are no stranger to social media then you will have undoubtedly noticed how quickly a post, no matter how popular, will slip into obscurity, replaced by more recent updates to the social network sphere. You aren’t the only person that your followers follow, and you could find that if your patients don’t see your message within just three hours, they never will.

    Why Three Hours?

    This figure is based on a recent and comprehensive study from one of the most popular URL shortening website out there today, Bit.ly. Their study has demonstrated that in just under three hours the links within your Facebook and Twitter posts will have reached their peak, and that a quick decline will follow until the link is effectively buried, never to be clicked again.

    This figure is known as the ‘half-life’ of a link. A link will certainly still receive clicks after it reaches its half-life, but by this point you know that its popularity is on the way out.

    It is worth noting at this point that shortened links straight to a YouTube video do tend to have a slightly longer lifespan than those for other locations on the World Wide Web, with a half-life around the 7.5 hour mark.

    So What Does All of this Mean to You?

    By understanding exactly how long any links to interesting articles or your YouTube videos will stick around before the attention is shifted to the next greatest thing, you are in a good position to learn how to maximize your audience by distributing the information for a second time. A good proportion of your followers could miss your update simply because they haven’t checked their Twitter of Facebook feed within those all important first three hours. Repeating your post a few hours later opens the door for a new set of followers to find their way to your website.

    The Light and Careful Touch

    Of course, if you start spamming the same information out on the hour, every hour, you will certainly start to lose your followers. By being careful and just utilizing one second chance tweet a few hours after the half-life time of your original message though, you could see an extra 50% of viewers viewing your post, compared to the first time you posted the information.

    Moderation is the key to success with your second chance tweeting strategy. Keep uploading information that is informative and useful and this idea will increase your sites traffic, and ultimately, new patients.

    Posted in Drip Marketing, Social Marketing | Leave a comment

    Gary Vaynerchuk on Morton Steakhouse’s Viral Marketing Stunt

    Gary V. breaks down why a stunt by Morton’s steakhouses that went viral on Twitter has created a new kind of personal marketing that companies should ignore at their peril.

    Posted in Social Marketing, Web Marketing | Leave a comment

    What Google +1 Means for your Dental Practice Website

    You’ve no doubt seen and heard about Google +1 and all the hype surrounding it, how they’ve launched a competing social media tool to Facebook. What the interesting thing they are now showing is they’re now going global with it. They’re showing how many people in your area are also clicking on the +1 that are in your regional area, they’re close to you. This is the evolution of the internet; this is where things are going. I’ve been preaching now for a couple of years about location, location, location and this is the web 3.0 that I’ve been talking about that you’re now seeing come around with these new location specific services with everything becoming very location oriented. Very social, very location; this is the new internet that you need to be competing in. Take a look; we’ve got some great articles on our site about how Google +1 will be affecting your dental practice. Take a look at them and feel free to contact us if you have any questions.

    Posted in Drip Marketing, Local Search, Social Marketing, Web Marketing | Leave a comment

    A Quick Facebook Profile Tip

    I’ve noticed a lot of people don’t have their personal Facebook profile linked to their business page. Consequently, people might friend you as a person, but they don’t know, or might not even know you have a separate business page that they should “Like” as well.

    These two quick steps will put a link to your business page right at the top of your profile. To see larger versions of the step-by-step images below, just click on them!

    Step 1: To get your business to show up right at the top of your profile, click the Edit Profile button (#021)

    Step 2: On the left, click Education and Work, then start typing Superior Firearms in the Employer box. You should “popup” once you type in a few letters, click on that.

    You’re done! Now your business will show at the top of your personal profile.

    P.S. If you want to friend me, or “Like” SmartBox’s page, click here: http://fb.me/SmartBoxWebMarketing

    Posted in Social Marketing | Leave a comment

    Facebook and Twitter for Dental Offices

    Perhaps the most important social network for any dental practice is Facebook. With more than 600 million active users (some speculate 700m+), it’s the largest social network in the world. Moreover, the network gives you the ability to market directly to your target audience through Facebook ads, which are basically PPC ads. For instance, if you wanted to market your practice to those within a specific geographic area, you can do so directly through your ad manager interface. You can also select other demographics to target and further refine your marketing to maximize your ROI.

    Facebook allows you to interact with patients and prospective patients directly and immediately through Wall posts, messages and more. In addition, you can also use it to highlight the culture of your office, by posting pictures of office events like picnics, awards or highlights and milestones achieved.

    Facebook is not the only network of interest to your practice

    You need to consider Twitter, as well. While you cannot use Twitter in the same way that you can Facebook, it can play a pivotal role in your online success. Twitter is great for generating conversation, but it can also be used to drive traffic to your website, your Facebook page, your blog or any other online location that you might want. It’s also a great way to prove your expertise and build more patients based on that.

    There are other social networks available as well, but Facebook and Twitter are the two powerhouses that you simply must harness if you’re going to compete and be successful. To learn how to correctly use social media to market your practice, checkout our book.

    Posted in Social Marketing | Leave a comment

    Latest Book Available for Pre-Order until August 15!

    How to Stay in Front of Your Patients Until They Are Ready to Buy: The Authoritative Guide to Social Media & Drip Marketing for Dentists

    Dental marketing expert Colin Receveur to publish his latest book on how dentists can embrace social media and drip marketing to consistently grow their practice, no matter the economy.

    The National Sales Executive Association (NSEA) found that it can take up to twelve times of contact or communication before a consumer decides to do business with a particular individual or group.

    It is likely that you’ve done the SEO, created the social networks, added tons of video content to your site, and have articles and blogs frequently updated and submitted to the appropriate directories… now what?

    How do you go about touching your prospective four or MORE times?

    The process of becoming familiar, and also trusted, is the goal of high quality marketing. You introduce yourself in an official and appealing manner, and if you do well you are more than welcome to “visit” or communicate again. After a while, you are a familiar “friend” whose communications are appreciated, trusted, and respected.

    If you keep dripping good information and offers for your dental services in front of prospective patients, you are going to create a relationship based on trust and value. This will result in the “conversion” from prospect to paying patient.

    The official press release is here on PRWeb.

    Pre-order your copy now for just $1

    Posted in Drip Marketing, Local Search, Offline Marketing, Social Marketing, Web Marketing | Leave a comment