More Stuff About Mobile Search

Do You Want Impressions & Clicks or Dollars In Your Pocket?

Some dental marketing firms will tell you about “exposure” and “branding.” Others will talk about “hits” and “clicks.” Still some might even show you “impression” charts and complicated measurements of readership.

Are you marketing for “branding, impressions and exposure,” or are you marketing to bring in the new patients with money to spend?

The downside to all of these is neither tells you EXACTLY how many dollars came back into your pocket.

Last Friday I had several monthly strategy calls with our dentist clients. We embrace phone call tracking with every piece of marketing we do, so naturally they are a hot topic for conversation during these monthly calls.

Here are the results from two practices we’ve been working with for about 4 months. Think about it.. …
 

Practice 1 – July 1-Sept 31, 2011
189 Phone Calls from Website Only
143 Calls from Newspaper Print Ads
Practice 2 – July 22-Sept 31, 2011
140 Phone Calls from Website Only
  
  
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Interested in getting a landslide of new patients into your dental practice? Send me an email at colin@smartbo


Posted in Company Announcements, Drip Marketing, Local Search, Mobile Search, Offline Marketing, Paid Search (SEM), Phone Tracking, Search Engine Optimization, Social Marketing, Video on the Web, Video Productions, Web Marketing, Web Site Design | Leave a comment

You Have 3 Seconds to Convince 50% of Your Patients

Your prospective patients are busy people. They are looking for the information that they need and a service that will provide for their problems, and they don’t want to spend all day finding it! Recent studies have shown that an average of 50% of your website visitors will leave your website within 3 seconds unless you can provide them with a compelling reason to remain.

How much money are you investing into promoting your dental website? SEO services? Local search? Pay-Per-Click advertising? 50% of your marketing budget is being wasted if your website can’t make that all important first impression.

Consider the Expression ‘Surf the Web’

Today’s internet population doesn’t tend to stay on one website for a long time – instead they jump from page to page, moving on until they find something that’s interesting and attention grabbing. And even if you do catch the attention of a prospective patient, if they can’t find the information they want they will still leave your pages within seconds.

This is a problem faced by dental practices across the globe, but fortunately there are three steps that you can take to maximize the potential of your website.

Capture Your Audience with a Strong Headline

Your headline could be the one piece of content on your website that makes your visitors decide whether to stay with you or move on. The usual ‘Welcome to our website’ might look polite, but does it provide a potential patient with a reason to read on?

  • Do you even have a headline? If not, now is the time to think about how to capture your prospects attention with one line of text.

  • Why would your headline entice a reader to keep reading? Incorporate a strong reason into the text to lure them into your content.

  • Could a visitor leave your website without regretting it? Make sure they know that you have something important to say, and that they will miss out if they leave without learning more.

  • A headline is such a simple and powerful tool, but it is one that many websites get wrong.

    Keep Your Audience with Compelling Content

    When it comes to the internet, Content is King. And no, we’re not talking about content written for search engines, but content written for the real human beings that want to learn more about you and what you do.

    Search engines today are incredibly sophisticated. They will rank your website high in their results should your visitors remain on your site to read it.

    Step into the Shoes of Your Future Patients

    If you are concerned that your content and headlines aren’t delivering the results that they should, then your first step is simply to put yourself in the shoes of your patients.

    Think what you would like to see if you were suffering from a dental malady. Think of the fear that could keep them from making an appointment. Think of the problems that plague them. Think of the issues that keep them from falling asleep at night. By addressing these points in your headlines and content, you can be confident of increasing the amount of time these visitors spend on your web pages.

    You might run the best practice with the best training and offer the best service around, but if a patient can’t find the information that they need, they will keep looking for another dentist.

    I challenge you to load up your website and imagine that you yourself were a patient, looking for a particular treatment.

    Would you stay on your own site for longer than 3 seconds?

    Posted in Mobile Search, Video on the Web, Video Productions, Web Marketing, Web Site Design | Leave a comment

    What is this Web 3.0?

    So we all have heard about Web 2.0, but what’s this 3.0 jargon?

    Web 3.0 is simply the next “revision” of the internet. But before we jump into that, let’s review what Web 2.0 really “is.”

    With more devices than ever getting plugged into the internet, it’s not long before our carton of milk sends us an email notification reminding us it’s almost empty.

    Click here to continue reading this article on our website…

    Posted in Local Search, Mobile Search, Video on the Web, Web Marketing, Web Site Design | Leave a comment

    These Four Questions Will Make or Break Your Website

    We all want our web sites to work perfectly every time. But there are some questions you need to ask a prospective Web developer before signing up with them. First, you want to know what Web standards they use, so you know your web site will grow as technology grows. Make sure your web site is designed with search engine optimization as a forethought, not an afterthought.. Make sure your Web developer tests your web site across multiple browsers and multiple versions so your web site always displays correctly no matter what your visitor uses. And, finally, learn how your Web developer handles problems with your web site. You should demand stellar customer service because, after all, this is your business. Give us a call to see how we can make your web site the best it can be.

    Posted in Mobile Search, Web Site Design | Leave a comment

    AOL Keyword: SmartBox

    Staying on top of current internet trends and marketing tactics, we’re excited to announce that we’re now easily found via AOL Keyword SmartBox!

    Wait. Stop. Hold up. This is 2011, not 1999.

    At one point, this was THE linchpin in EVERY successful internet marketer’s play book. Nowadays, I don’t even know anyone who uses AOL, let alone their keywords.

    Although a very dramatic example of a change in marketing tactics, trends and algorithms are in a constant state of flux these days. If you’re still handling your web marketing like you did in 2005, or even 2010, you will be left behind very quickly.

    Google’s major December 2010 update, dubbed “Panda,” has completely changed the game (and continues to). No longer is it good enough to just throw up a website with good content. You must update your site regularly with unique & compelling content, you must have video, and you must be mobile.

    The early adopters in any marketing trend – be it AOL keywords, Overture, AdWords, Local Search, Video SEO, or Mobile Marketing – always have a leg up on the rest of the herd (who eternally play catch-up).

    Posted in Local Search, Mobile Search, Video on the Web, Web Marketing | Leave a comment

    Does Your Practice Need a Mobile App or Website?

    Posted in Mobile Search | Leave a comment

    Internet Advertising Revenues Hit $7.3 Billion in Q1 ’11

    Highest First-Quarter Revenue Level on Record According to IAB and PwC.

    23% Year-Over-Year Increase Demonstrates Growing Importance of Digital Marketing & Advertising

    To read the entire article over at IAB, click here.

    About the IAB
    The Interactive Advertising Bureau (IAB) is comprised of more than 500 leading media and technology companies who are responsible for selling 86% of online advertising in the United States.

    Posted in Local Search, Mobile Search, Social Marketing, Video on the Web, Web Marketing | Leave a comment

    Online Marketing: A Vital Tool for Ailing Traffic

    Let’s face it: without a website, your company is all but invisible. However, just having a website is not going to boost your success alone. You need to have visitors – traffic coming to your website from different locations on the Internet (search engines, social networks, PPC ads, etc.). Generating that traffic is no mean feat, either. While you might think that getting a quality website up and running is all that you need to do to start benefiting from this technology, there’s much more to it than that. Online marketing is the answer.

    What Is Online Marketing?

    There are many different aspects of online marketing, all of which fit together to create a seamless whole, much like the pieces of a puzzle. If you’re missing any of these vital pieces, you won’t have the whole picture, or in this case, the traffic that you need for the best ROI and profitability.

    Search engine optimization is one of the most important parts of online marketing, and is able to turn your website into a magnet for customers through natural search results. No matter what else you do, optimizing your site with keywords and phrases is essential.

    Social media marketing, or SMM, is also a vital consideration. As more and more people begin using Twitter, Facebook, LinkedIn and other social networks, having a presence here becomes more and more important.

    Blogging is another part of online marketing, and allows you to create a more relaxed, personal face for your practice. Through your blog, you can make patients and other professionals aware of things that are going on in your own practice, talk about changes in the industry, explain processes and procedures, and more.

    Online video is another biggie – it’s a real powerhouse for marketing, and can generate major traffic (and vital conversions). Online video is a tremendous tool for highlighting expertise, and explaining products or techniques to prospective patients. Online video can also be embedded in your site, your social network pages and in your blog, too, boosting your return on investment.

    Online Marketing Is No Silver Bullet

    Many dentists are under the impression that search engine optimization, social media marketing and other marketing tools will change their traffic flow immediately. However, this is not the case. A good online marketing plan needs to comprise methods for both short-term and long-term success. PPC campaigns are good ways to boost immediate traffic, but will not offer long-term benefits. Search engine optimization is a great option for long-term success, but will not change your traffic flow and profitability overnight.

    Posted in Local Search, Mobile Search, Social Marketing, Video on the Web, Web Marketing | Leave a comment

    Factors in Mobile Web Design

    Actually, it’s not as complicated as it seems. The most important thing that you need to remember is that screen sizes are very different with mobile devices. While a patient browsing your dental office website from a computer will be able to see your full design, those on mobile devices will not. Rather than forcing them to scroll up and down, or side to side, mobile design gives them an experience that fits their screen.

    Another important consideration with mobile access is that the technology used in the site design fit the capabilities of the devices used to access your site. That’s a complicated way of saying, “Mobile devices have unique capabilities – take advantage of them.” One of these capabilities is click-to-call, which allows mobile browsers to click your practice’s phone number and instantly make a call.

    That’s a powerful tool, and one that your practice needs in order to be competitive in this modern marketplace. Another similar capability is click-to-email, and you should also make certain that you have online mapping technology implemented. This allows your patients to find your office with a single touch of their screen.

    So what the trend towards mobile mean for your practice?

    It means that if you are not capable of delivering a website designed for mobile browsers, your patients will go elsewhere. It’s a lot like being invisible – if they cannot find you, they cannot choose you from other options.

    Once upon a time, accessing the Internet meant using a computer. Desktop and laptop computers reigned supreme. However, that’s no longer true. Take a look out in your waiting room at any given moment in the day and chances are good that you’ll see several patients browsing the World Wide Web, but they’ll be doing so on mobile devices – smartphones, androids, iPhones, tablets and the like.

    Posted in Mobile Search | Leave a comment

    Web 3.0 Books In!

    We just got the first shipment of my latest book, Web 3.0: What Every Dentist Must Know to Thrive in The New Economy.

    We ordered 100, and 37 are already spoken for from our $1 book offer.

    As my gift to help you out, you can get your copy of our bestselling book for just $1 — until we run out. After that, they go back to the regular price of $49.97 + s&h.

    Google has completely changed the game again.

    It’s simply not enough to just have a website anymore. In this book, I’ll reveal the high-level tactics we use with our best and elite clients, to keep them at the top of Google and Bing, and keep a steady stream of phone calls and new patients coming into their practice.

    Click here to grab your copy now. Don’t delay, we only have a few left for just a buck.

    Posted in Client Testimonials, Drip Marketing, Local Search, Mobile Search, Phone Tracking, Social Marketing, Video on the Web, Web Marketing, Web Site Design | Leave a comment

    A Cliché That Is Costing You Money

    There is an old cliché we all know and almost count on as the gospel truth: If it’s not broke, don’t fix it! There are hundreds of things in life where this may be good advice but your marketing budget is definitely not one of them. In fact, I’ll prove to you that you probably don’t even know if your marketing and advertising is broke or working.

    Do you know the exact ROI of any ad or advertising method you use? Most dentists use a combination of things that launch at the same time; radio spots, newspaper ads, websites, TV commercials and maybe direct mail. The public may respond, but which method got the most attention? Was it the most costly one? It’d be great to learn for sure so that you could save money. But how do you know? This leads many to simply continue spending and doing the same things because “it’s not entirely broke, so let’s not fix it”.

    Do you know how much you should be paying for advertising or where you should be doing it?

    In our individual communities there are limited options; a few radio stations, one or two newspapers, maybe one billboard company and, if you are in a larger area, one or two TV stations. All of the ad reps have their hands out and will compete against one another. The radio rep will compete against the newspaper saying radio is more lively. The TV reps will compete against the radio saying they have the added element of video. But can they tell you or definitively show you that for every ad they run you’ll get “xxx” numbers of responses? They also won’t tell you that large corporations who buy advertising nationally pay less per ad than you do. Yet most local businesses, dentists included, emulate the national corporations with deep pockets as role models. So are your advertising and marketing efforts broke? Do they need fixing? The only thing you know for sure is that they are keeping you broke.

    Free isn’t free, and a good package only comes from under a Christmas tree with a bow

    Many advertising reps will offer you a package deal; if you sign up to buy so many spots or so many ads they’ll throw in a ‘free’ run. Is that really a good deal if the runs or ads you paid for aren’t making you any money in the first place? What good does a ‘free’ ad do if it offers no results? Another tactic they’ll offer is free copywriting for your ads so “you don’t have to!” Sorry, most writers the newspapers and radio stations use for advertising are people pulled off the street with little or no training. But because they don’t have to prove their results it doesn’t matter that the ads they write don’t work. Nothing appears broke, so nothing gets fixed.

    Let’s face it: If we didn’t need to advertise we wouldn’t do it.

    It is expensive and a means to an end most of us put up with. But that doesn’t mean your advertising campaign doesn’t need fixing. Most businesses run the same ads or use the same advertising medium year after year without questioning it simply because they know they have to do something, something is better than nothing and out of a lack of time as a small business owner they plod along without really knowing whether something is broke or needs fixing. That’s expensive and leaves too much room for doubt.

    SmartBox lets you know – for sure – exactly – definitively – what every advertising campaign you embark on returns to you in cold, hard cash. Our Zetetics™ program will track every ad, every campaign and turn ‘guesses’ into nailed down statistics so you can see what works, what is broke and what needs fixing. Just this one aspect of our services can save dentists enough in bad advertising to pay for everything else we do.

    Sometimes we need to dump the clichés. We just need to know which ones work, which ones are broke and which ones need fixing for sure. It’s the same with our advertising budgets.

    Posted in Local Search, Mobile Search, Phone Tracking, Web Marketing | Leave a comment

    Keep Your Stuff Fresh

    Fresh information attracts visitors and search engines. I don’t plan to be more technical than that. Think of it this way: Your business is a package. It consists of products, services and personal interaction. Online or offline, it is your job to keep it fresh for your patients.

    I’m not saying that you should update your website daily. But it is critical to good SEO that you improve it from time to time. Here are some of our tips.

    Scheduling your website updates

    You have a schedule for everything else, why not one for your website? You don’t need to be a news agency to update your online information. There are always things that you want and need to share with your patients. Here are just some examples:

  • Special work schedule for Easter, Christmas and other holidays? Announce it on your website so that customers can see it when they search for your contact details or your location.

  • You interact daily with your patients. They have certain issues, fears and questions. You know their list of questions. Post it online with relevant answers and update it as soon as your patients inquire about more info. Using video here to answer their questions is highly recommended.

  • Happy patients that offer you good reviews? Post them online. You will let other patients know that you are interested in their opinion.

  • Post the general advice you offer to your patients online. They can print the list or share it with their friends. Education is a critical part of your job; Confused patients don’t buy.

  • Don’t forget about your social media accounts. Inform your new customers that you have a Twitter/Facebook account and invite them to follow you. As word of mouth marketing is a classic, online mouth to mouth is as important (and moves MUCH faster) as ever.

    Brainstorm for your business

    Website updates are not only about text and information. As I said, your business is a package. So, when you feel like the walls in your office need fresh paint you might consider that your website needs a new image.

    If you feel comfortable with the agency that first designed your website, and you’re happy with the results (new patients) it’s brought your practice, you might want to give them a call. They know your style, your goals, and your patients and you will be able to save some time.

    Think about what you want and listen to their suggestions. Your website might need a complete makeover or just some small improvements.

    Let your patients know that you changed your website. Hear their opinion, maybe their feedback will offer you new ideas.

    Adapt your website to your patients needs

    You can easily see if your users browse the website from their laptop or their phone. If you have many visits from mobile browsing you should check that your website is mobile compatible.

    Our ideas

  • Use S.N.A.P. – you will be able to update your website by yourself.
  • Check out our professional web design service
  • The fastest growing area is Mobile Search. Make sure you have a MOW – “Mobile Optimized Website
  • Find more about Google Apps – and how you can use them for small business.


  • Posted in Local Search, Mobile Search, Social Marketing, Video on the Web, Web Marketing, Web Site Design | Leave a comment

    The Lifecycle of the Phonebook

    Posted in Local Search, Mobile Search, Web Marketing | Leave a comment

    How many of your prospects are Mobile Searching?

    I was just getting ready to head over our Easter get together, but had a pressing thought I wanted to put “on paper” first on mobile searches and your business.

    The hot question for the past few weeks has been “Should I have a mobile site?” And the answer depends on your situation. So I’ll start with a few facts about who uses mobile devices, and then a short video on how to see if your prospects are using mobile devices when they search for you.

    Some Fast Facts on the EXPLOSION of mobile devices:

  • Mobile internet usage will surpass desktop internet usage in 2014 (if not sooner)
  • Over HALF of all local business searches are done on mobile devices
  • 86% of mobile internet users are watching TV while they browse
  • 29% of mobile users are scanning coupons from their mobile devices
  • 40% of Facebook’s 600 millions users & 50% of Twitter’s 155 million users socialize on their Mobile Devices
  • Women aged 35-54 are the MOST ACTIVE group socializing via Mobile Devices


  • Watch this quick video to find out if your prospects are searching for you on their mobile devices and smart phones.

    Posted in Local Search, Mobile Search, Web Marketing | Leave a comment

    Up To Date and On the Fly – We’ve Made You Mobile!

    It is no secret that cell phones have gotten a lot more sophisticated over just the last two years. SmartPhones are more powerful that computers were just a short time ago and web accessible phones are now the rage. The reason for their popularity has been the freedom they give people to Tweet, check emails and surf the web from anywhere.

    We recognized some time ago that this was going to change the way internet marketing looked in the future. Your websites can no longer be static pages but they have to be interactive, friendly and, above all, mobile. The problem has been that regular web pages don’t load or display well on those little screens which hurts you when it comes to conversions and getting you more business. Yet at the same time you want pages that are mobile friendly because that is where your existing and potential patients are looking.

    We’ve spent a great deal of time and money adapting all of your websites to our new S.N.A.P. system (Simple Navigation and Personalization) giving you the ability to make quick and easy changes to your web content. Now we’ve also rolled out our new mobile marketing application which translates your web content to mobile ready pages with the click of a mouse. Now any time you update your website in S.N.A.P. you will automatically be creating pages that can be read on SmartPhones and WAP’s (web accessible phones) as well. You will not have to hand generate mobile pages just for the legions of mobile users. It will be done for you.

    This means you’ll be reaching your patient base where they are at – “on the fly”. New patients will also be able to find you on their mobile devices and have pages they can easily read from their cell phones. When someone does a search from their phone for “dentist, your town” you will be the dentist they see. Those that don’t have this capability will be lost in a sea of small print, poor downloads and will therefore be instantly bypassed by mobile device users. You’ll be beating the competition.

    Times are changing quickly, and we strive to keep you and your practice up to date with those changes. SmartPhone usage will continue to grow (to over half of cell phone users by the end of this year alone) and technology will continue to adapt to customer demands. So will we.

    Posted in Mobile Search, Web Marketing, Web Site Design | Leave a comment